Monthly Archives: September 2013

How to Win The Hearts of Your Customers and Employees

red heart in form of the atom with revolving around electrons

Learn a Customer Experience and Employee Engagement Lesson (While also learning about great PR!) WestJet knocks one out of the park for its customers and its employees! Check out the video and see what elements you can do in your own business to improve your customer experience and employee engagement.  We don’t all have the budgets or the networks to pull off what WestJet did — however, we can all do something special with our employees to make the day of our customers.   By including the employees, they had a lot of fun, yet imagine the trickle effect throughout the whole company. So, my challenge to you for 2014, is what can YOU do in your company to strengthen both customer engagement and employee engagement?  Tell me below in the comments.  I’d love to hear from you! Carol Wain is a leadership consultant, trainer, mentor, speaker, best-selling author and Entrepreneur of the Year 2003.  She is the founder of  Marquee Incentives, Marquee Marketing, Marquee Experiences, Marquee Events and Carol Wain International, which provide consulting, training and related products and services that transform businesses.   Using Carol’s F.O.R.C.E. Formula™, leaders and managers learn how to attract and retain the employees and customers they want, increase sales, reduce expenses and use their strength to make positive changes in the lives of others.   You can find Carol on Google, Facebook, LinkedIn & Twitter.  Visit her website at http://CarolWain.com and reach her at Carol@CarolWain.com

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