This blog post was going to be about the nearly perfect customer experience I initially experienced when I rented a car from Enterprise a couple of weeks ago. I got busy and didn’t get around to writing the post — which, in retrospect, was…
Continue readingCreating an Emotional Connection Increases the Opportunity for Customer Engagement When you create an emotional connection with your customers and/or prospects, your ability to increase your customer lifetime value (CLV) is higher because emotional con…
Continue readingF.O.R.C.E. Formula ™ for Business Transformation – Reach The F.O.R.C.E. Formula™ is a comprehensive review and action plan for transforming 5 primary areas of business that are ripe for transformation. Regardless of whether you are an aspiring …
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