After 5,000 employees are fired for illegal account creation to comply with aggressive cross-selling targets, Senator Elizabeth Warren grills CEO John Stumpf and asks him to resign. Naturally, he refuses to step down, return one nickle or even acknowledge that he did anything wrong — morally or legally. Stumpf tries to explain that cross selling […]
Continue readingThe events of the past few months have awakened many people and given them a reason to ditch their apathy, take a stand and most importantly, commit to action. Some people react by causing a stir — by protesting, rioting, marching, picketing, sta…
Continue readingOne of the most powerful exercises I have ever done personally and with clients is the Ideal Day in the Ideal Lifestyle exercise. Imagine an ideal day in your ideal lifestyle Stop what you are doing… close your eyes, relax, put your feet up or m…
Continue readingThe Internet Marketing world drives me crazy… which is hilarious because I’m posting this on my marketing website… but let’s continue… I admit, there are a few great lessons by gifted business people buried in the noise. H…
Continue readingI’m bursting with excitement! I’ve been on quite a long drawn-out journey to reinvent myself and my business, doing bits of this and bits of that in a personal sense and a business sense. A few years ago, I had some unexplainable urges to d…
Continue readingEvery business leader and executive I speak with talks about performance. Financial performance, people performance, marketing performance, sales performance, operational performance and so on. Great performance requires people to be onboard, engaged…
Continue readingWell, we’ve done it — we’ve sold our rental property and our house. For the first time since 1992, I haven’t owned any real estate (and at one point we had 3 homes). We decided to go all-in with our location independent lifestyle. As I type this, I…
Continue readingImproving Your Customer Experience is Easier When You Understand the Following: Customer Experience is in every business decision. The only true differentiation between competitors is the Customer Experience they deliver. Your brand IS your Customer Ex…
Continue readingToday I had lunch at the Boston Pizza in Drumheller, Alberta. If you’ve read my blast about the Boston Pizza in Courtenay, British Columbia in August, you know how unhappy I was with the customer experience there. As I walked to the front door …
Continue readingMy friend Lynne Sagen posted a question on Facebook “If money or time were no consideration I would…” I didn’t have to think about it at all because I learned long ago that time and money are two of the most common excus…
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