5 Ways to Improve Performance

Every business leader and executive I speak with talks about performance.   Financial performance, people performance, marketing performance, sales performance, operational performance and so on. Great performance requires people to be onboard, engaged…

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Customer Experience Boston Pizza Style

Today I had lunch at the Boston Pizza in Drumheller, Alberta.   If you’ve read my blast about the Boston Pizza in Courtenay, British Columbia in August, you know how unhappy I was with the customer experience there. As I walked to the front door …

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Marketing – The New 5 Ps For Marketing

You likely already know the 5 original “Ps” to marketing – product, placement, packaging, promotion and price.  However, in today’s business environment there are 5 new marketing “Ps” to consider to transform your business. Personality – People w…

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Lesson In Tenacity

Here’s what happens when you don’t give up… gotta love his ingenuity and tenacity! Would you try as hard to get what you wanted?  Sadly most people quit right before their breakthrough. If you truly want to reinvent your life or trans…

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