Shhh... The Values Economy is Here ...
We are living in extraordinary times – volatile, uncertain, complex, ambiguous. The pace of change will never be this slow again. In the service sector, many traditional approaches are no longer relevant and there is a new business agenda emerging. The successful SERVICEBRANDs of the future will be those who share common values with stakeholders (rather than pursue profit above all else). We refer to this paradigm as The Values Economy.
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Founder & MD, SERVICEBRAND GLOBAL
Alan coaches service sector organisations, internationally and in the UK, to deliver values-driven service for sustained performance. He is a published author and international speaker whose projects have delivered measurable business impact across a balanced scorecard and been recognised with industry awards. Alan’s co-authored books “THE 31 PRACTICES: release the power of your organisation’s VALUES every day” and “My 31 Practices: release the power of your values for authentic happiness” have received critical acclaim.